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Put Image Here Terms and Conditions
 
Please read these terms and conditions carefully, before using this site, as it is important for both of us that you understand our contractual relationship. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. On the other hand, if you don't agree with any part of the following terms and conditions, you must not use this site.
   
Reservation & full payment:
The carefully selected programs featured in our product "the market place", tend to sell out fast. On account of this fact, early reservations together with full payment are essential to ensure availability of space.
   
Children policy:
. Children up to 6 years old: Free of charge.
. Children 6-12 years old sharing parents' room: will be charged 60% from the rate of per person in double with same meals plan.
. Children more than 12 years old: are considered as adults.
PLEASE NOTE:
  • Children age will be calculated according to the documented date of birth.
  • For the domestic air fare , children will be charged according to their exact age on the day of the internal travel & for the hotels they will be charged according to the check-in day.
Cancellation:
Because of the special nature of the programs featured in the "market place", suppliers impose rigid cancellation fees, please be aware that we have no control over such fees and cannot consider making any exceptions to these charges.
  • If a cancellation is made, before 30 days prior to your tour, you will be entitled for full refund.
  • If cancellation is made between 29 and 21 days prior to your tour, the fee incurred will be 50% of the entire tour price.
  • Cancellation made between 20 and 7 days prior to your tour, you will be charged a fee of 75% of the entire tour price.
  • NO REFUNDS whatsoever will be made for cancellations done within the last 6 days prior to your tour.
  • Domestic airfares are subject to different rules and cancellation fees: some maybe non-refundable. Details will be quoted per case.
  • Force Majeure and/or civil unrest will be treated differently and will follow different policy and conditions that will be advised in due time if ever.
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  • For cancelation or complains please go to contact us
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    Amendment of package dates :

    Should you make any amendment in the confirmed dates of your selected package, 30-7 days prior to the arrival date, an amendment fee of $75.00 per person will apply.
    If amendment will be done less than 7 days prior to the arrival date, full cancellation fee will apply.

       
    Travel Documents:
  • All participants must be in possession of a valid passport; its validity must be for 6 months beyond the tour date.
  • Please check your visa requirements at time of booking
  • It is the passenger's responsibility to ensure that all visa and passport requirements are met.
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    Unused Tour Items:

    No refund will be made for any unused accommodations, missed meals, transportation segments, cruise portions, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable (no exceptions)

    Health Requirements:
    We are able to advice on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice. Where you do not do so and either are not allowed to enter any country or suffer personal injury or death, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner.
       
    Complaints:

    If you have a problem, please inform the Airline, Hotel or the other supplier concerned immediately, so that they can endeavor to put things right. If they cannot resolve the problem, you must contact our office immediately by telephone or fax, so that we are given an opportunity to help, in the unlikely event that a complaint cannot be resolved at the time, you should write to us within 30 days of returning home, giving your original booking reference number and all the other relevant information, if you fail to take any of these steps this will hinder our ability to put the problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely extinguished.

       
    Sleeper Train :

    Due to the fact that there are no triple cabins on board of the sleepers train, the rate of per person in triple (for the classical packages) is based on accommodation in one single plus one double cabins on train.

       
    Nile Cruises :
  • Nile Cruise itinerary will be changed twice per year during the maintenance of Esna Lock
  • Nile Cruise itinerary may be changed without prior notice due to navigational or security restrictions.
  • The Cruise itinerary may be changed in sequence but not in visits.
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    St. Catherine's Monastery :
    The Monastery of St. Catherine is closed on Friday, Sunday as well as all Greek Orthodox' Holidays.
       
    General Information :
  • Charges not mentioned elsewhere in our product: passport, visa fees, laundry, telephone calls, alcoholic beverages, mineral water, custom duties, gratuities to tour guides, tour escort, Egyptologist and drivers, excess baggage charges, and extra charges for food ordered a la carte or from room service. These charges must be paid directly to the hotel or restaurant.
  • By embarking on his/her travel and by accepting the vouchers issued, the traveler voluntarily assumes all responsibility involved in such travel, whether expected or unexpected.
  • Please be informed that the check-in & the check-out time is 12:00 noon .
  • The receipt of your full payment will indicate that you have read and consented to these terms and conditions of your own free will.
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